Privacy Policy

Introduction

1. Welcome to Mannys Eyewear! We remain focused and committed to protecting your privacy and safeguarding your personal information. This privacy statement explains how we collect, use, disclose, and protect the personal information you provide to us when you visit our website, use our services, or interact with us.
2. Here at Mannys Eyewear, we respect your right to privacy and we recognize that it is important to protect your personal information. We strive to be transparent about the data we collect, the purposes for which we use it, and the safeguards we have in place to keep the data secure. This privacy statement is designed to help you understand the best industrial practices we follow with regard to your personal information.

Recitals

1. This statement should be read together with the Terms and Conditions of Use for Mannys Eyewear’s products and services. Where there is a conflict, this statement will prevail.
2. This statement applies to all customers, suppliers, agents, merchants, dealers, and all visitors frequenting any of Mannys Eyewear’s premises or accessing its services or website at any given time.
3. By accessing our website, using our services, or otherwise providing your personal information to us, you consent to the collection, use, disclosure, and processing of your personal information as described in this privacy statement. If you do not agree with the terms outlined in this statement, please do not use our website, communicate the withdrawal of your consent to the processing of personal data or refrain from providing any personal information to us.
4. The withdrawal of consent by the data subject shall not affect the lawfulness of processing based on prior consent before its withdrawal.
5. Mannys Eyewear may notify the data subject where there is a real risk of harm to the data subject. Whatever qualifies as a real risk is subject to careful evaluation, to be determined by Mannys Eyewear.
6. A data subject has a right to object to the processing of their personal data, whereas Mannys Eyewear may for compelling legitimate interests for the processing, override the data subject’s interests, or override the objection of the data subject for the establishment, exercise, or defense of a legal claim to which Mannys Eyewear is a party.
7. We encourage you to read this privacy statement carefully to understand our practices regarding your personal information. If you have any questions or concerns about our privacy practices or your personal information, please contact us using the contact information provided on our official website.

Definition of Terms

Data subject– means a client, potential client, or any natural person who accesses Mannys Eyewear’s website, uses Mannys Eyewear’s services or provides their personal information to Mannys Eyewear and is the subject of personal data;

Personal data– means any information relating to an identified or identifiable natural person and does not include information which, if not by itself, makes it possible to identify a person if combined with other information; and

Relevant details– means any additional information that may be collected as part of the personal information collection process, beyond the specific categories mentioned in this privacy statement. These details may vary depending on the nature of our relationship or interactions with you. Examples of relevant details may include, but are not limited to: Social Media Information: If you choose to connect or interact with our website or services through social media platforms, we may collect information available on your public profile or the information you choose to share with us; Location Information: With your consent, we may collect and process information about your approximate or precise location, which can be derived from your IP address or other technologies, to provide location-based services or enhance your experience; Preferences and Interests: We may collect information about your preferences, interests, or hobbies that you choose to provide voluntarily or that we infer from your interactions with our website or services; Feedback and Surveys: If you participate in surveys, provide feedback, or engage in other forms of communication with us, we may collect and process the information you provide; User-Generated Content: Any content, such as comments, reviews, or posts, that you voluntarily share or submit on our website or through our services may be collected and processed. It is important to note that we will only collect relevant details where necessary and appropriate for the purposes stated in this privacy statement or as required or permitted by applicable laws. We will handle and protect all relevant details in accordance with this privacy statement and the relevant data protection laws.

Personal Information Collection

When you access our website or use our services, we may collect certain personal information from you. The types of personal information we may collect include:

• Contact Information- such as your name, email address, phone number, physical address and mailing address.
• Account Information- if you create an account with us, we may collect your username, password, any information required to use our account that is stored by our gadget and other account-related details.
• Payment Information- when you make a purchase or payment on our website, we may collect payment card details or other financial information necessary to process the transaction and coordinate with Payment System Providers. Note that we do not collect or store your payment transaction PIN.
• Demographic Information- such as your age, gender, and other relevant details.
• Technical Information- including your IP address, browser type, device information, operating system, and other technical data collected automatically when you interact with our website.
• Usage Information- about how you use our website or services, including pages visited, features accessed, and the duration of your visit.
• Communication Information- if you contact us directly, we may collect information about the content of your communication, any information related to, incidental, or necessary to enable us to provide you with quality services, and any additional information you choose to provide.

We collect this personal information directly from you, or automatically through cookies and similar tracking technologies, or from third-party sources where permitted by law or where the data subject consents.

Mannys Eyewear may also collect personal data indirectly where the data is contained in a public record; where the data subject has deliberately made the data public; where the data subject has consented to the collection from another source; where the data subject has an incapacity, the guardian appointed has consented to the collection from another source; where the collection from another source would not prejudice the interests of the data subject; where the collection of data from another source is necessary for the prevention and detection of a crime by Mannys Eyewear; or for the protection of the interests of the data subject or another person.

Purpose of Collection

We will use this personal information for the following purposes:

• To provide you with the services you have requested, including processing your orders and transactions.
• To communicate with you and respond to your inquiries, questions, or requests.
• To improve our website, services, and user experience.
• To send you marketing communications, promotions, and updates about our products and services where permitted by law and in accordance with your preferences.
• To comply with legal obligations and enforce our terms and conditions.

Note that we will only collect and use your personal information for the purposes stated in this privacy statement, or for additional purposes or process them in a manner compatible with the above-listed purposes; with your consent or as otherwise permitted or required by law.

Mannys Eyewear shall collect, store or use personal data for a purpose that is lawful, specific, explicitly defined, and in accordance with this privacy statement.

Legal Basis

Mannys Eyewear relies on the following legal basis for the collection, use, and processing of your personal information:

• Consent: In certain situations, as may be determined by the management, Mannys Eyewear may rely on your freely given and informed consent as the legal basis for processing your personal information. For example, we will seek your consent before sending you marketing communications or utilizing certain tracking technologies, such as cookies, as described in our Cookies and Tracking Technologies clause.
• Contractual Necessity: If you engage in transactions with Mannys Eyewear or use our services, the processing of your personal information may be necessary for the performance of a contract between you and Mannys Eyewear. This includes processing your personal information to fulfill your orders, provide customer support, and manage your account.
• Legitimate Interests: In some cases, we may process your personal information based on our legitimate interests, provided that such processing does not override your rights and interests. This may include using your personal information to improve our services, analyze usage patterns, prevent fraud, or ensure the security of our website and systems.
• Compliance with Legal Obligations: We may process your personal information when necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes but is not limited to complying with record-keeping and reporting obligations, tax requirements, and any obligations imposed by the Data Protection Act of Kenya, where applicable.

Mannys Eyewear will process this personal data for the performance of a contract to which the data subject is a party, or in order to take steps at the request of the data subject before entering into a contract. The request shall be deemed to have been given whenever the data subject accesses the website or inquires as to the products offered by Mannys Eyewear.

Mannys Eyewear will process this personal data for compliance with any legal obligation to which the controller is subject and in order to protect the vital interests of the data subject or another natural person

Mannys Eyewear will process this personal data for the legitimate interests pursued by the data controller or data processor by a third party to whom the data is disclosed, except if the processing is unwarranted in any particular case having regard to the harm and prejudice to the rights and freedoms or legitimate interests of the data subject.

Further processing of personal data by Mannys Eyewear shall be done in accordance with the purposes set out in this privacy statement.

Data Sharing and Disclosure

• At Mannys Eyewear, we understand the importance of safeguarding your personal information. We will not disclose, sell, rent, or otherwise share your personal information with third parties except as described in this privacy statement or as required or permitted by applicable laws.
• We may share your personal data with several recipients in order to provide you with the best quality of services. We employ the best industrial practices in vetting and approving the recipients of your personal data and we have adequate safeguards in place to protect your personal data. By virtue of this privacy statement, you agree to the sharing of your with the said recipients.
• One of the recipients includes Service Providers. We may engage trusted third-party service providers to perform certain services on our behalf, such as payment processing, order fulfillment, shipping, customer support, data analysis, and marketing. These service providers will have access to your personal information solely for the purpose of performing their functions and are contractually obligated to protect the confidentiality and security of your information.
• We as Mannys Eyewear acknowledge the need for partnerships in order to offer the best customer experience. This creates the need for Business Partners. In some cases, we may collaborate with business partners to offer joint promotions, co-branded products, or other initiatives. If you choose to participate in these activities, we may share your personal information with our business partners to facilitate the collaboration. However, we will only do so with your explicit consent, which you may withdraw at any time.
• We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to lawful requests from public authorities, enforcing our terms and conditions, protecting our rights, privacy, safety, or property, and pursuing available legal remedies.
• We may aggregate or anonymize your personal information to create aggregated statistical or demographic data that does not directly identify you. We may use and share such aggregated or de-identified information for various purposes, including research, analysis, marketing, and improving our products and services.
• When we share your personal information with third parties, we take reasonable steps to ensure that they handle your information in accordance with applicable data protection laws, our institutional requirements, and our instructions. We do not authorize these third parties to use your personal information for their own purposes unless explicitly permitted by you or when it is required by law.

Data Retention

At Mannys Eyewear, we will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required or permitted by law. The retention period may vary depending on the type of personal information and the purposes for which it was collected.

We will retain your personal information for the following periods:

• If you have created an account with us, we will retain your account information for as long as your account is active or as needed to provide you with our services. If you request the deletion of your account, we will securely delete or anonymize your personal information in accordance with applicable laws.
• We will retain information related to your orders and transactions, such as purchase history, payment details, and shipping information, for a reasonable period necessary to fulfill the relevant transaction, process any returns or refunds, and comply with legal obligations, including tax and financial record-keeping requirements.
• If you have provided your consent to receive marketing communications from us, we will retain your contact information for as long as you remain subscribed to our marketing communications. You can opt out of receiving marketing communications at any time by contacting us directly.
• We may retain your personal information to comply with applicable laws, regulations, legal processes, or governmental requests. This may include retaining certain information for purposes such as tax reporting, fraud prevention, dispute resolution, and enforcing our rights and obligations.

At the expiration of the applicable retention periods, we will securely delete or anonymize your personal information in a manner that ensures it cannot be reconstructed or identified unless we are required by law to retain certain information for a longer period.

Please note that while we strive to implement appropriate security measures to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security or confidentiality of your information. You are responsible for maintaining the confidentiality of any account credentials and passwords used in connection with our services.

User Rights

As a user of Mannys Eyewear’s website or services, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights in accordance with applicable data protection laws, including the Data Protection Act of Kenya (where applicable) and the right to privacy under the Kenyan Constitution. These rights may include:

• Right to Access: You have the right to request access to the personal information we hold about you. Upon receipt of a valid request, we will provide you with a copy of your personal information, subject to verification of your identity unless there are legal restrictions that prevent us from doing so.
• Right to Rectification: If you believe that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we rectify or update it. We encourage you to promptly notify us of any changes or inaccuracies in your personal information.
• Right to Erasure: Subject to certain legal obligations and exceptions, you have the right to request the deletion or removal of your personal information from our systems. This right is not absolute and may be limited by this statement and applicable laws.
• Right to Restrict Processing: In certain circumstances, you have the right to request the restriction of the processing of your personal information. This means that we will temporarily suspend the processing of your personal information, but retain it for certain permitted purposes.
• Right to Object to Processing: You have the right to object to the processing of your personal information, including processing for direct marketing purposes. If you object to such processing, we will no longer process your personal information for those purposes, whereas Mannys Eyewear may, due to compelling legitimate grounds, override your interests, rights, and freedoms.
• Right to Data Portability: Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format. You may also have the right to request that we transmit your personal information directly to another data controller, where technically feasible.

To exercise your user rights or if you have any questions, concerns, or requests regarding your personal information, please contact us using the contact information provided at Mannys Eyewear’s website. We will respond to your request in accordance with applicable data protection laws and within a reasonable timeframe.

Please note that we may need to verify your identity before processing certain requests related to your user rights. We may also require additional information from you to assist us in fulfilling your request.

Data Security

At Mannys Eyewear, we take data security seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We strive to maintain the confidentiality, integrity, and availability of your personal information in accordance with applicable data protection laws, including the Data Protection Act of Kenya (where applicable), and the right to privacy under the Kenyan Constitution.

We have implemented a combination of technical and operational measures to ensure the integrity and confidentiality of your data via controls around information classification, access control, cryptography, physical and environmental security, monitoring and compliance, administrative, and technical safeguards designed to protect your personal information from loss, theft, misuse, unauthorized access, alteration, or destruction. These measures include, but are not limited to:

• Access Controls: We limit access to your personal information to authorized personnel and third parties who have a legitimate need to access it. Access controls may include unique login credentials, role-based access, and data access restrictions based on job responsibilities.
• Encryption and Secure Transmission: We use industry-standard encryption protocols and secure transmission methods to protect the transmission of your personal information over the internet.
• Data Minimization: We only collect and retain the personal information necessary to fulfill the purposes outlined in this privacy statement. We strive to minimize the amount of personal information we process and store to reduce the risks associated with data breaches or unauthorized access.
• Regular Security Assessments: We conduct periodic assessments of our data security practices to identify vulnerabilities and ensure the effectiveness of our security measures. We continuously monitor our systems for any suspicious activities or breaches and take prompt action to address them.
• Employee Training and Awareness: We provide training and awareness programs to our employees, contractors, and third-party service providers regarding data protection, privacy, and security best practices. This includes educating them about the importance of protecting personal information and their responsibilities in safeguarding it.

In the event of a data breach or any unauthorized access to your personal information, we will take prompt action to investigate the incident, mitigate the impact, and notify you as set out in this statement and the relevant authorities, as required by applicable laws.

Cookies and Tracking Technologies

Mannys Eyewear uses cookies and similar tracking technologies to enhance your experience on our website and to collect certain information about your interactions with us. This cookies and tracking technologies clause explains how we use these technologies and provides information about your choices and controls.

Cookies: Cookies are small text files that are placed on your device (such as your computer, tablet, or smartphone) when you visit our website. We use cookies to:

Provide essential functionalities necessary for the operation of our website, such as enabling you to navigate between pages, access secure areas, and use shopping carts.

Enhance your user experience by remembering your preferences, such as language preferences or saved items in your shopping cart.

Analyze website traffic and usage patterns to help us improve our website, services, and user experience.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website and your ability to access certain features.

Tracking Technologies: In addition to cookies, we may also use other tracking technologies, such as web beacons (also known as pixel tags or clear GIFs) and similar technologies. These technologies help us gather information about your interactions with our website and emails, such as:

• The pages you visit, the links you click, and the duration of your visit.
• Your IP address, browser type, device information, and operating system.
• The referring URL, if you accessed our website through a link on another site.
• Email open and click rates, and other email engagement metrics.

We use this information for various purposes, including analyzing trends, administering the website, tracking users’ movements around the website, and gathering demographic information about our user base as a whole.

Third-Party Analytics and Advertising: We may also engage third-party service providers to assist us in analyzing website usage, conducting surveys, and delivering personalized advertisements based on your interests and browsing behavior. These service providers may use cookies, web beacons, and other tracking technologies to collect information about your interactions with our website and other websites.

By using our website, you consent to the use of cookies and tracking technologies as described in this privacy statement, unless you disable them through your browser settings. You also consent to the processing of your personal information collected through these technologies for the purposes stated above.

The Use of Hyperlinks

Our websites may provide hyperlinks to other locations or websites on the Internet. These hyperlinks may lead to websites published or operated by third parties who are not affiliated with or in any way related to us and have been included in our website to enhance your user experience and are presented for information purposes only.

We do not endorse, recommend, approve, or guarantee any third-party products and services by providing hyperlinks to an external website or webpage and do not have any cooperation with such third parties unless otherwise disclosed. We are not in any way responsible for the content of any externally linked website or webpage.

By clicking on a hyperlink, you will leave the Mannys Eyewear webpage and accordingly, you shall be subject to the terms of use, privacy, and cookie policies of the other website that you choose to visit.

Children’s Privacy

Protecting the privacy of children is important to Mannys Eyewear. Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18 years of age. If we learn that we have collected personal information from a child without the appropriate parental consent, we will take steps to promptly delete that information.

If you believe that we may have collected personal information from a child under the applicable age threshold without appropriate consent, please contact us using the contact information on Mannys Eyewear’s official website. We will investigate the matter and take appropriate measures to address it.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us immediately so that we can delete such information and terminate any accounts held by your child, where applicable.

We encourage parents and guardians to supervise their children’s online activities, participate in their online experiences, and provide guidance regarding the appropriate use of the internet and our website.

Changes to the Privacy Statement

At Mannys Eyewear, we may update this privacy statement from time to time to reflect changes in our practices, applicable laws, and regulatory requirements. We encourage you to review this privacy statement periodically to stay informed about how we collect, use, disclose, and protect your personal information.

If we make material changes to this privacy statement, we will provide the recently updated privacy statement on our official website.

By continuing to use our website or services after the effective date of any changes to this privacy statement, you acknowledge and agree to the updated privacy practices.

We encourage you to contact us if you have any questions, concerns, or requests regarding the changes made to this privacy statement or our privacy practices. You can reach us using the contact information provided on our official website.

Non-Compliance with this Statement

Mannys Eyewear shall have the right to terminate any agreement with the data subject, customers/ clients, suppliers, agents, merchants, dealers, and all visitors for failure to comply with the provisions of this statement and reject any application for information contrary to this statement.

Statement effective date

This privacy statement shall be effective 10^th July, 2020.